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Rental Policy

Age Requirements: Must be minimum of 21 years of age. Any driver under the age of 25 will incur a surcharge of $9.95 per day.*

Additional Drivers: One driver (plus spouse) is included in the rental charges. There will be an additional fee of $4.95 per day for all other authorized drivers.*

Insurance: All drivers must furnish proof of full coverage auto insurance valid in the USA prior to checkout. Full coverage auto insurance to provide liability and collision/comprehensive (Physical Damage) that covers driver, United Van Rentals, and the specific vehicle being rented. If no proof of insurance available or if renter desires to purchase insurance/coverage from United Van Rentals, the minimum insurance requirements are Renter’s Liability Protection/Loss Damage Waiver @ $29.95 per day.* All International customers must purchase minimum Renter’s Liability Protection/Loss Damage Waiver @ $29.95 per day.* Renter and authorized driver(s) are responsible for submitting all claims to the insurance company in the event of a claim. United Van Rentals will not bill on your behalf.

Fuel: The vehicle must be returned with the same or higher fuel level as checked out. Fuel will be charged at the rate of $6.99 per gallon to cover labor, processing and the cost of the fuel. United Van Rentals will not reimburse for excess fuel left in the vehicle.

Reservations: All reservations must be confirmed with a credit card. Please note that you do not have a confirmed reservation until you furnish credit card information via phone, email or fax. Credit cards are not charged at time of reservation…Credit card information is for booking purposes only. All reservations will be honored up to 3 hours past the scheduled pickup time. Any reservation not checked out within 3 hours of scheduled pickup time may be canceled at the sole discretion of United Van Rentals. It is important to contact us if you are going to be late for your scheduled pickup time.

Cancellations: Must be made within 72 hours of scheduled pickup date/time. There will be a $99.00 cancellation fee for any reservation not canceled within 72 hours of scheduled pickup date/time.* If you do not show up for your reservation for any reason without notifying us, you will be charged ONE FULL DAY’S RENTAL PLUS ALL APPLICABLE FEES, TAXES, INSURANCE, EQUIPMENT, ETC. *

Vehicle Return: The vehicle MUST be returned at the scheduled date and time to the predetermined location set forth in the rental agreement. Checking out the vehicle past the scheduled pickup date/time does not automatically extend the rental contract.  For example: a 3-day rental is scheduled for pickup March 10th @ 8:00 am but is not checked out until March 10th at 5:00 pm…the vehicle is due back March 13th @ 8:00 am. United Van Rentals offers a one-hour grace period as a courtesy…vehicles brought back past the one-hour grace period will be charged $25.00 for the first and  second hours; after those two hours there will be a charge of ONE full days rental PLUS all applicable taxes, fees, insurance/coverage, equipment, additional driver, etc.

No Refunds: If the vehicle is brought back BEFORE the scheduled due back date for any reason there will be NO REFUNDS.

Payment: United Van Rentals accepts the following methods of payment:

Cash, Company Check, American Express, Discover Card, MasterCard, Visa and Debit Card. (with MasterCard or Visa Logo) If paying by Company check, check must be received in our office at least 10 days prior to scheduled pickup date.

Deposit: There will be a minimum of $350.00 security deposit on all rentals in addition to the rental charges. Deposit may be in the form of Cash or a pre-authorized hold on an acceptable credit or debit card. If paying cash for the deposit, deposit may be refunded in the form of a company check to be issued within 5 business days of returning the vehicle.

Airport Shuttle: All complimentary shuttles to and from the airport MUST be prearranged and are available only during normal business hours 8:00 am – 6:00 pm PST. Due to airport and county restrictions, United Van Rentals can pickup the renter and/or driver only. NO EXCEPTIONS.

Van Delivery to Airport, Hotel, Business or Residence: MUST be prearranged and approved in writing.

Geographic Restrictions: United Van Rentals vehicles are not allowed to travel outside the states of Arizona, California and Nevada without written consent. Any vehicle traveling outside Arizona, California and Nevada and/or traveling outside the Geographic Restrictions listed on the rental agreement will incur a mileage fee of $0.35 per mile from the minute the vehicle leaves the rental location until it’s return.* United Van Rentals vehicles are only allowed into Mexico with the proper insurance coverage from a domestic insurance provider and written permission from United Van Rentals.

Mileage: Unlimited Miles are available on rentals of 6 days or more and only in the states of Arizona, California and Nevada. Rental periods less than 6 days DO NOT QUALIFY for unlimited mileage…1 – 5 day rentals get 250 FREE miles per day and $0.35 per excess mile.* Cargo Vans get 100 – 200 free miles per day, $0.35 per excess mile. (see rental agreement)*

One-Way Rentals: United Van Rentals offers ONE-WAY rentals to and from any of our locations.  Each one-way rental is priced accordingly depending on certain variables including but not limited to: length of rental period and destination. There will be a drop fee on all one-way rentals in addition to the rental charges. All one-way rentals MUST be approved in writing. Booking a one-way rental online does not guarantee the reservation. Please call for availability and pricing.

*plus all applicable taxes and fees.

ALL RESERVATIONS ARE MADE SUBJECT TO AVAILABILITY.

By making an online reservation or booking via phone, renter hereby certifies that:

I have read, understand and agree to the Rental Policies outlined above.